As part of a course called strategic leadership, a group of us studied Sunil Bharti Mittal. I was mostly involved in doing research on AirTel’s move of IT outsourcing as well as network outsourcing. You can check out the output of our work here.
Telecommunications products and services are getting more complex every day. Therefore, it is not surprising that the problems faced by telecom customers is increasing as well. If you have ever called up a telco call center when faced with a complex technical problem, you will very well appreciate the horror of the situation.
In most companies, the IT department also handles telcom assets. I also see that most big companies tend to outsource their IT needs. These companies also usually have water-tight SLAs with their service providers. Hence outsourcing merely their telecommunications requirements may not make sense for such companies.
For smaller and medium sized companies, however, outsourcing IT may not be feasible or even necessary. In such situations, does it make sense to outsource the telecom management? Telecom asset management can be a chore for most companies (unless they are service providers). This is not just due to plethora of devices a mid size company would need to service their telecom needs, but also due to the pain of having to keep the devices updated (having to deal software versions of various devices etc.). Given these factors an intermediary like an outsourced telecom management firm akin to outsourced IT firm may be of some value.
Recently CNBC reported Alcatel Lucent may sell its R&D centers at Bangalore.
Global telecom giant Alcatel-Lucent is likely to sell its research and development (R&D) centers in India. CNBC-TV18 learns that it has approached three IT firms for a possible buy. These include Wipro, Infosys and Cognizant. The combined value of arm is expected at Rs 250 crore, informed a source.
Of course, the news was immediately denied by official sources, which claim that R&D is “strategic asset” to drive “innovation”.